Privacy Policy

Baller Performance ("we", "us", or "our") operates the Baller Performance website (the "Website") and the Baller Performance app (“Baller”).

This privacy policy applies between you, the User of this Website and the user of the app, and Baller Performance, the owner and provider of this Website.

Baller Performance takes the privacy of your information very seriously. This privacy policy applies to our collection, use, and disclosure of all Data collected by us or received from you in relation to your use of the Website. This policy also explains what choices you have relating to your personal data and how you can contact us.

Please read this privacy policy carefully.

Information Collection and Use – Website

When you visit the Baller Performance website, we may collect certain non-personal information automatically, such as:

Log Data: This may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We may use cookies and similar tracking technologies to enhance your experience on our Website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Use of Information

We use the information collected to analyze trends, administer the site, track users' movements around the Website, and gather demographic information. This information is used solely for internal purposes and is not disclosed to any third parties unless required by law.

Information Collection and Use Upon Signing up to Baller Performance

When you sign up to the Baller Performance Program (the “Program”), we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

Contact details including name, email address, telephone number and billing address
Personal details including gender and date of birth
Demographic information such as preferences and interests
Financial information such as credit / debit card information
Login and account information, including screen name, password and unique user ID
Images, photos and videos
Data on physical characteristics, including weight, height, and body measurements
Fitness activity data provided by you or generated through our app (time, duration, distance, location, calorie count, pace/stride)
Personal preferences such as dietary requirements

In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage. We encourage you to familiarize yourself with and use the tools available on your devices.

Why and How Do We Use Your Personal Data?

We use your personal data in the following ways:

- To Provide the Features of the Program you Request

- When you sign up to the Program on our website, we will use your personal data to provide you with access to the Program through our app.

- We may also use your data to process payments.

When you use the app to track your fitness activity or physical characteristics, we will collect this personal data and store it so that you can review it in the app. We may use this activity data to calculate further information about your activity, such as distance run, or calories burned, so that the calculated information can be provided to you as part of the functionality of the Program.

To Communicate Information about our Products, Services, and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning Baller Performance’s products, services, and other promotions that may be of interest to you. You can opt-out at any time after you have given your consent. We also use your information to send you Account-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Website and Apps, technical and security notices). You may not opt out of Account-related emails.

Direct Marketing

If you are an existing customer of Baller Performance (for example, if you have signed up to the Program), we may use the contact details you provided to send you marketing communications about similar Baller Performance products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.

Personalization

We may use the information that you provide to us on the Website as well as information from the app to personalise communications on products and services that may be interesting for you. In doing so, we may combine the information you provide to us with information that we create about your online activity, including internal insights and analysis. Where required by applicable law, we will obtain your consent to conduct these activities.

If you sign-in to your Baller Performance account either on the Website or on our app using different devices, we may associate you across the different devices you use to browse the website or use the Program on the app. We may use information collected across these devices to personalise communications on our products and services.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use the Program to enhance your user experience and to helps us respond to your customer requests and support needs more efficiently. We may also use feedback you provide to improve our Services.

How We Store And Protect Your Information

Storage and Processing:

Your information collected through the Website or app may be stored and processed in the UK or any other country in which Baller Performance or its subsidiaries, affiliates, or website providers maintain facilities. Baller Performance may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the regions with laws governing data collection and use that may differ from UK law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to any country in which Baller Performance or its subsidiaries, affiliates, or website providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping Your Information Safe

Baller Performance cares about the security of your information. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Websites and Apps. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Baller Performance, at all times. However, we cannot guarantee its absolute security. Baller Performance cannot ensure or warrant the security of any information you transmit to Baller Performance or guarantee that information on the Website or app may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party websites that you add to the Baller Performance website or app, such as social networks. Baller Performance is not responsible for the functionality or security measures of any third party. Please also be aware that no method of transmission over the internet or electronic storage is completely secure.

Opting Out Of Collection Of Your Information For Tracking / Advertising

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device.

Note that disabling cookies and/or other tracking tools prevents Baller Performance from tracking your browser’s activities in relation to the Website and app, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Website and app. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at hello@ballerperformance.com

How Long We Keep Your Information

We retain your personal information for as long as is necessary to provide the Program to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Program, you can request that we erase your personal information and close your Baller Performance account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Third-Party Services

We may use third-party services, such as Google Analytics, that collect, monitor, and analyze data to improve the functionality and user experience of our Website. These third-party service providers have their own privacy policies addressing how they use such information. We may also use third party services to help us operate our business and the Website and app or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. The data you provide on our website for the Program will also be stored in our app. Baller. is powered by ‘Everfit’ and they have their own privacy policy outlined here.

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors to the website and users of the app with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with the website and with the Program on the app.

When you purchase the Program on our Website, we need your personal data to fulfill our contract with you.
When you use our app, we rely on your consent for processing and for certain limited purposes to fulfil our contract with you (for example, for in-App purchases).
We also rely on other legal grounds, such as our legitimate interests as a business to process information about the effectiveness of our marketing campaigns, our products, services, and other promotional initiatives; to operate, improve and maintain our business, products and services; to protect our or others' rights, property or safety; and for general research and analysis purposes. When processing personal data for our legitimate interests, we take appropriate measures to ensure that the interests we pursue are balanced with your interests, rights and freedoms, which we are happy to explain upon request.
We also process your personal data to comply with a legal obligation, or to protect your vital interests.

Changes to This Privacy Policy

When we do change the policy, we’ll make reasonable efforts to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

We reserve the right to update or change our Privacy Policy at any time. Any modifications will be effective immediately upon posting the updated Privacy Policy on the Website.

Your Acceptance Of These Terms

By using this Website or our app, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website or app. Your continued use of the Website or app following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

If you have any questions or comments about this Privacy Policy please feel free to contact us at hello@ballerperformance.com.

Your Rights

Any personal information you supply will be treated in accordance with applicable data protection laws including GDPR and any other superseding legislation. We are committed to delivering the rights that individuals are entitled to under data protection laws.

These are:

The right to request a copy of the information we hold on you. To do this, please email hello@ballerperformance.com making it clear you are requesting a copy of your personal information and including the full details of what you require. You may be required to submit proof of your identity. We try to respond to all legitimate requests within one month, but, if your request is complex it could take us longer, we will keep you updated as much as possible throughout the process. You will not have to pay a fee to access your personal information, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may also refuse to comply with your request in these circumstances.
The right to object to your personal information being used for direct marketing. We will obtain your consent before undertaking marketing and you always have the ability to opt-out.
The right to object to your personal information being processed where the legal basis for the processing is our own legitimate interests as a business. We will comply with this request unless there’s a lawful reason not to.
The right to correct any details about yourself that are incorrect, ensuring our data records are accurate.
The right to withdraw consent when we are processing your personal information on the basis that you have given us your consent to do so. You can withdraw consent at any time.
The right of erasure, you may request your personal information be erased. We will comply unless there’s a lawful reason for not doing so – for example if there are overriding lawful reasons or legitimate ground for retaining your personal information (keeping payment details to comply with HMRC rules).
The right to lodge a complaint with the supervisory authority. Please contact us on hello@ballerperformance.com about any questions or if you have any complaints about how we process your personal information.
The right to request a transfer of your personal information to you or a third party. Your personal information will be provided in a structured, commonly used, machine readable format.
The right to request restriction of the processing of your personal information. You may request this, if for example, our use of the personal information is unlawful but you do not want us to erase it, or if you have objected to our use of your personal information but we need to verify whether we have overriding legitimate grounds to use it.
If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact our support team at hello@ballerperformance.com. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the GDPR. Please note we may keep a record of your communications to help us resolve any issues which you raise.

If you have any questions or concerns about this Privacy Policy, please contact us hello@ballerperformance.com.

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact hello@ballerperformance.com.

Although absolute security cannot be guaranteed on the internet, please be assured that we have in place security measures to protect the confidentiality of your information. We will continue to maintain and improve these measures over time in line with legal and technological developments.